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Answer missed and overflow calls
Luma can cover busy periods, after-hours questions, lunch breaks, event times, and voicemail-heavy windows.
AI RECEPTIONIST • CUSTOM CALL FLOW • HUMAN HANDOFF
Meet Luma: an AI receptionist for MedSpa businesses.
Luma is trained like a new front-desk employee: your services, hours, staff, policies, common questions, preferred wording, and handoff rules. Then she answers routine calls, captures the right details, routes people well, and gives every caller a timely first response when your team is busy, closed, or already helping someone else.
Built around your real MedSpa operation: services, hours, pricing ranges, staff, promotions, appointment requests, policies, and escalation rules.
24/7 first responseAfter hours, lunch breaks, consultations, and busy periods
Better handoffsCollects details before staff follow-up
Custom routingBuilt around your team and call flow
Human escalationUrgent and sensitive needs go to people
Where Luma helps
Use AI where the old phone tree used to frustrate people.
The goal is simple: answer the repetitive calls quickly, protect your team from constant interruptions, and make sure the caller reaches the right next step.
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Capture the right details
Name, phone, email, reason for the call, preferred next step, urgency, and any approved intake questions you want asked.
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Route people clearly
Send callers toward consultations, appointment requests, service information, pricing ranges, promotions, staff follow-up, or support.
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Answer approved questions
We train Luma on the information a new employee would need: hours, location, pricing ranges, service descriptions, directions, event times, next steps, policies, and common FAQs.
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Support appointments and requests
Collect appointment or meeting requests, prepare summaries, and notify the right person with context.
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Fit the MedSpa
Every setup is customized around your actual MedSpa team, brand voice, scheduling process, treatment menu, and handoff rules.
MedSpa businesses
Same AI front desk, built around your MedSpa.
Every MedSpa has different services, pricing, hours, staff capacity, promotions, booking rules, and medical guardrails. Luma is shaped around what your prospective clients ask and what your team can safely handle.
- MedSpa lead capture, consultation requests, service questions, pricing ranges, promotion questions, and missed-call follow-up.
- After-hours, lunch-break, and overflow coverage for prospective clients who would otherwise reach voicemail.
- Clear disclaimers, limited approved answers, audit-friendly summaries, and escalation to the right human for medical, urgent, or sensitive questions.
Call reports and follow-up
Every call becomes a clear follow-up task.
Luma does more than answer the phone. After each conversation, she can prepare a clear summary for your team so no important detail gets lost.
Depending on your setup, Luma can send call information by email, text message, or route the details directly into your preferred MedSpa management software when integration is available.
Recommended call-tree strategy
Use a concierge script, not another robotic menu.
For the next Luma agent, the best script is a short front-desk conversation that identifies the caller’s intent, gathers only what is needed, and escalates sensitive issues quickly.
MedSpa front-desk script
Opening: “Thanks for calling [MedSpa]. I’m Luma, the AI receptionist. I can answer common front-desk questions, take a message, or help request an appointment. How can I help?”
- Identify: new client, existing client, service interest, pricing question, appointment request, reschedule request, urgent or medical concern.
- Collect: name, phone, email, service interest, preferred appointment window, and best follow-up method.
- Route: consultation request, booking follow-up, front desk, manager, or urgent human escalation.
Medical guardrail script
Opening: “I can help with general front-desk information and appointment requests, but I cannot provide medical advice. If this is urgent or medical, I’ll help route you to a person.”
- Identify: medical concern, urgent symptom, treatment-specific question, adverse event, or sensitive issue.
- Limit: provide only approved general information, never diagnosis or treatment advice.
- Escalate: urgent, medical, protected, or sensitive questions to approved human contacts.
Want Luma customized for your MedSpa?
Send a quick note with what your MedSpa calls usually involve. A.T. can recommend what Luma needs to be trained on first, the right call flow, handoff rules, and whether you should start with a focused 3-day trial or a more complete phone system integration.
The old phone tree made callers follow the system.
Luma lets the system respond to the caller, then hands the right information to your team.